At Avelyn, we create elegant, breathable linen tops that are crafted with care and often made-to-order just for you. Because of the personalized nature of our production, our return and refund policy follows specific guidelines.
Return Eligibility
You may request a return within 14 days of receiving your item, subject to the following conditions:
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The item must be unused, unworn, and unwashed
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It must be in its original condition and packaging, with all tags attached
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A proof of purchase (order confirmation or receipt) is required
Please note: Customized, made-to-order, or personalized products are not eligible for return or exchange.
Customized & Made-to-Order Items
Most Avelyn garments are made-to-order or tailored individually, meaning we do not accept returns, refunds, or exchanges due to:
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Change of mind
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Incorrect size, color, or style selected
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Items that have been worn, washed, or altered
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Personal preferences once the item is delivered
We strongly recommend reviewing our size guide and product details before placing your order.
Return Shipping Responsibility
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All shipping costs for returns are the responsibility of the customer.
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Original shipping fees are non-refundable.
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We advise using a trackable and insured shipping method.
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Avelyn is not responsible for lost or damaged return packages.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us at hello@twoskyretail.com within 48 hours of receiving your order. Provide:
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Your order number
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A detailed explanation of the issue
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Clear photos of the item and its packaging
If the issue is confirmed, we will offer a suitable resolution — such as a replacement or refund.
Non-Returnable Items
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Made-to-order or customized products
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Sale items or items marked final sale
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Gift cards
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Items that have been altered, worn, or washed
Refund Process
Once we receive and inspect the returned item (if eligible), you’ll receive a notification regarding the status of your refund. If approved:
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Refunds are issued to your original payment method
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Processing typically takes up to 10 business days
If you haven’t received your refund after 15 business days, please contact us at hello@twoskyretail.com.
Thank you for choosing Avelyn. We appreciate your support of slow fashion and custom craftsmanship.